Exchanges & Returns

At Furniture Spot & Mattress Outlet, we aim to be fair, transparent, and consistent with all returns and exchanges. The policies below are designed to protect product quality, ensure hygiene, and clearly outline what to expect before and after purchase.

Return and exchange eligibility varies by product category. Mattresses, furniture, rugs, and soft goods are subject to different return, exchange, and final sale conditions as outlined below and in their respective policy pages. For full details visit our Mattress Care & Warranty Halifax NS, Furniture Care & Warranty Halifax NS, and Rugs & Carpets Policy Halifax NS pages.

Refund Eligibility

Refunds are accepted within 30 calendar days of the purchase date for online or in-store purchases. To qualify, the item must be unopened, unused, and in its original packaging, the request must be emailed to Email Furniture Spot Support Halifax NS within the 30-day window, you must receive written confirmation from our team before returning anything, and proof of purchase and ID requirements must be met as outlined below. Opened, assembled, or used items are not eligible for refunds.

Return and Exchange Process

To initiate a return or exchange, email Email Furniture Spot Support Halifax NS with your order number, item details, and reason for return or exchange. Attach a clear copy of the original sales invoice - a scanned copy or full photo is acceptable. Wait for written confirmation before taking any further action, then follow the return or exchange instructions provided by our team. Requests submitted without the required documentation or without written approval will not be reviewed.

Proof of Purchase and ID Requirements

A clear, complete copy of the original invoice must be included with your email request. The invoice must be fully visible and legible showing all order details. Partial, cropped, or unreadable invoices will not be accepted. Valid photo ID must be presented in-store at the time of the return or exchange along with the original or full invoice copy. Customers are responsible for retaining their invoice. Lost, missing, or unrecoverable invoices cannot be reissued and may result in the request being denied.

Fees and Refund Handling

Special orders are non-refundable. A handling and processing fee may apply to approved refunds depending on the item and condition. Any additional delivery, pickup, or courier services required to complete a return are separate services and are the customer's responsibility. Refunds are issued to the original payment method minus any non-refundable service charges and any applicable restocking fee. Any applicable fees or deductions will be confirmed in writing during the approval process.

Comfort Trial Exchanges

If a mattress qualifies under the Comfort Trial, a one-time exchange may be completed during the applicable trial period. Full details are outlined in our Comfort Trial Policy Halifax NS page.

Requests must be submitted by email only to Email Furniture Spot Support Halifax NS. Comfort Trial requests may be submitted only after the required minimum adjustment period as outlined in the Comfort Trial Policy. The mattress must meet all condition, hygiene, and usage requirements. A Hygiene & Processing Fee of $47.99 applies to all approved Comfort Trial exchanges. Eligible mattresses meeting the minimum price thresholds by size include one-time complimentary pickup and delivery for the first approved mattress service event. Full threshold details are outlined in the Comfort Trial Policy. Mattresses priced under the threshold do not include the one-time free pickup and delivery benefit and standard service rates apply. Exchanges are permitted for a mattress of equal or higher value only. Refunds are not available and lower-value exchanges are not permitted once the mattress has been opened, unpackaged, or used.

Once a Comfort Trial exchange is completed, the replacement mattress is Final Sale and is not treated as a new or first-time purchase. It is not eligible for return, cancellation, refund, or another Comfort Trial. The replacement mattress remains covered only under the applicable manufacturer warranty for structural defects as defined by the product's warranty terms. No additional Comfort Trial exchanges, exceptions, or discretionary accommodations are available.

Final Sale Items

The following items are considered Final Sale and are not eligible for return, refund, or exchange under any circumstance: clearance or promotional items, items marked Final Sale, No Warranty, or No Comfort Trial, used, stained, damaged, assembled, or unpackaged items, and floor models and display items unless otherwise stated on the invoice.

Floor models are sold as display items. Cosmetic wear is expected and accepted at the time of purchase. Warranty coverage applies only if explicitly stated on the invoice. Final Sale designations override all discretionary returns, exchanges, and Comfort Trial eligibility.

Product Appearance Disclaimer

Some mattress models may feature variations in fabric, cover material, stitching, or color. While we make every effort to use accurate up-to-date product images including real in-store photography whenever possible, actual appearance may vary due to manufacturing updates or supplier changes, promotional versions or availability, and differences in lighting, photography, and screen or device settings used by the customer.

Slight variations in color or fabric appearance between online images, in-store displays, and delivered products are normal and do not affect product performance or quality. As a result, minor differences in color, shade, texture, or fabric appearance do not qualify an item for return, exchange, or refund. Customers with specific color or fabric concerns are encouraged to view products in-store before purchase whenever possible.

Damaged or Defective Items

If an item arrives damaged, defective, or with missing parts, the issue must be reported within 48 hours of delivery or pickup. All reports must be submitted by email only to Email Furniture Spot Support Halifax NS. Include clear photos of the item and any visible damage, photos of the packaging, and your invoice or order details. Photos must be taken immediately and before any assembly, use, or movement of the item. Issues reported after 48 hours, after assembly begins, or after the item has been moved may not be accepted.

If approved, we will determine the appropriate resolution based on the issue, which may include shipping replacement parts, arranging pickup or drop-off where required, repairing the item, or providing a replacement. Resolution is limited to repair or replacement only.

Soft Goods - Final Sale

The following soft goods are Final Sale and are not eligible for return, refund, or exchange under any circumstance: pillows, duvets, mattress pads and protectors, sheets, and other small home goods. All soft goods are considered personal-use items and are Final Sale once purchased. Please inspect these items carefully before completing your purchase.

Questions about a return or exchange? Email Furniture Spot Support Halifax NS or call 902 406 3939. A real person from our Halifax team will get back to you.