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FACTORY CLEARANCE - UP TO 80% OFF | ENDS MONDAY, SEP 15
FACTORY CLEARANCE - UP TO 80% OFF | ENDS MONDAY, SEP 15
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Exchanges & Returns

Exchanges & Returns Policy

Refund Eligibility

Refunds are accepted only within 5 days of:

  • The delivery date for online orders, or

  • The purchase date for in-store transactions

To be eligible, the following conditions must be met:

  • Item is unopened, unused, and in its original packaging

  • You provide the original sales receipt and valid photo ID

  • You contact us via email at support@furniturespot.ca within the 5-day window

All returns and refunds must be approved in writing by our Customer Care team.

Return & Exchange Process

To initiate a return or exchange:

  1. Email support@furniturespot.ca with your order number, item details, and reason for return

  2. Wait for written approval and follow the provided return instructions

  3. If returning via courier, shipping charges will be deducted from your refund

Refunds are issued to the original form of payment, minus shipping, handling, or restocking fees. Contact Customer Support for applicable charges.

Comfort Trial Exchanges

If your mattress qualifies under the Comfort Trial, you may exchange it once during the trial period (see Comfort Trial Policy for details).

Terms:

  • Request must be made by email to support@furniturespot.ca

  • Mattress must meet condition and usage criteria

  • A restocking fee and delivery charge apply

  • You may exchange the mattress of equal or higher value only

  • No refunds or exchanges for lower-value mattresses

Once exchanged, the replacement mattress is Final Sale.

Final Sale Items (No Returns or Exchanges)

The following items are Final Sale and are not eligible for return, refund, or exchange:

  • Promotional or clearance items

  • Items marked No Warranty or No Comfort Trial

  • Used, stained, damaged, or unpackaged items

Promotional disclaimer: Some mattress models may have different fabric or cover colors. While we update photos when possible, actual color may vary. We do not accept responsibility for promotional color changes.

Damaged Items

If you receive a product that is damaged or defective:

  • Contact support@furniturespot.ca within 48 hours of delivery

  • Include clear photos and your order/invoice details

  • Our team will assess and resolve the issue accordingly

Eligible Soft Goods (Returnable Within 5 Days)

The following items can be returned or exchanged within 5 days, if they are unopened, unused, and in original packaging:

  • Pillows

  • Duvets

  • Mattress pads & protectors

  • Sheets

  • Other small home goods (at Furniture Spot’s discretion)