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Mattress Care & Warranty

Our Approach to Mattress Quality and Care

At Furniture Spot & Mattress Outlet, we stand behind the quality of the brand-new mattresses we carry, most made right here in Canada. Our goal is to help customers understand how to protect their mattress, recognize warranty coverage, and distinguish between normal comfort changes and manufacturing defects over time.

This warranty policy outlines the care standards and claim process that apply to all eligible mattresses sold through Furniture Spot & Mattress Outlet and furniturespot.ca.

Mattress Care Guidelines

Proper care is essential to maintain mattress condition and warranty eligibility.

To Maintain Warranty Coverage

  • Rotate your mattress every two months.

  • Use a waterproof mattress protector at all times.

  • Use a proper frame with center support; slats must have no gaps wider than 6 inches.

  • Replace any worn or broken foundation when purchasing a new mattress.

  • Lift the mattress from the base, handles are for positioning only.

Avoid the Following

  • Placing a board between mattress and foundation

  • Bending or folding the mattress

  • Standing, jumping, or walking on the mattress

  • Using chemical or dry-cleaning fluids

  • Placing mattress directly on the floor

Improper care, misuse, or inadequate support may void the warranty.

Mattress Setup Standards

To ensure performance and eligibility:

  • Bed frame must have center support

  • Slat gaps must be less than 6 inches

  • Mattress must not be placed on the floor

  • Adjustable bases must be compatible

Damage from improper setup is not covered.

Mattress Warranty Overview

All new mattresses purchased directly from Furniture Spot & Mattress Outlet include a Limited Manufacturer Warranty, unless marked Clearance, Final Sale, Open Box, or As-Is.

Warranty duration is specified per product and begins on the date of purchase.
Warranty applies only to the original purchaser in Canada.
Coverage is limited to repair or replacement, refunds are not offered under any circumstance.

Normal Mattress Changes vs. Defects

Mattresses naturally adjust over time. The following are considered normal and not defects:

  • Body impressions under 1.5 inches

  • Gradual softening of foam or comfort layers

  • Changes in feel during the break-in period

What Is Covered

Warranty coverage includes manufacturing defects such as:

  • Body indentations greater than 1.5 inches (measured without weight and not due to improper support)

  • Structural failure or coil collapse

  • Coils or wires protruding through fabric

If approved, resolution is limited to a one-time repair or replacement.

What Is Not Covered

  • Comfort preference or firmness changes

  • Body impressions under 1.5 inches

  • Mattress height or size variation within tolerance

  • Edge sag unless explicitly covered

  • Fabric wear, pilling, or wrinkling

  • Stains, burns, cuts, or moisture damage

  • Pet-related damage (e.g., stains, odor, scratching)

  • Misuse or improper care

  • Use on floors or non-compliant bed frames

  • Mattresses altered, modified, or used in commercial or rental settings

  • Final Sale, Clearance, Open Box, As-Is, or unauthorized resale products

Warranty Requirements

To remain eligible:

  • Use a proper frame with center support

  • Use a waterproof mattress protector at all times

  • Keep mattress clean and free of stains or odors

  • Do not alter or modify the mattress

Failure to meet these requirements voids the warranty.

One-Time Free Delivery

Each mattress purchase includes one free delivery benefit, which can be used for either:

  • A Comfort Trial exchange, or

  • A warranty repair or replacement, whichever occurs first

After this one-time delivery benefit has been used, standard delivery or service charges will apply.

Warranty, Hygiene & Handling Fee

A Warranty, Hygiene & Handling Fee of $47.99 applies to all warranty service events.
This fee covers hygiene preparation, safe handling, and quality inspection during the claim process.
The fee applies whether the mattress is picked up by Furniture Spot or dropped off by the customer.
This charge is separate from the Comfort Trial Hygiene & Handling Fee.

Customer Self-Delivery Drop-Off Policy

If the customer chooses to transport the mattress to Furniture Spot for warranty service, the mattress must be pre-approved for return.
It must be delivered clean, dry, and properly protected.
Any damage, staining, or unsanitary condition caused during self-delivery will void the warranty.

Submitting a Warranty Claim

All claims must be submitted by email to:
📩 support@furniturespot.ca

Include:

  • Original invoice

  • Valid photo ID

  • Clear photos of the mattress, issue, and support system

  • Item tag and serial number from mattress label (if applicable)

Incomplete submissions will not be reviewed.
Claims are subject to inspection and final manufacturer decision.

Important Warranty Terms

  • Warranty is non-transferable

  • Replacement does not restart or extend the warranty term

  • No refunds are issued for warranty claims

  • Manufacturer tolerances up to 1 inch apply

  • Furniture Spot reserves the right to determine misuse or eligibility

Limitation of Liability

This warranty replaces all other express or implied warranties, to the extent permitted by law.
Furniture Spot’s total liability will not exceed the mattress’s original purchase price.
Some provinces or territories may provide additional rights.

Process Notice

Warranty claims must follow the outlined email process.
In-store staff are not authorized to:

  • Inspect or assess warranty issues

  • Approve or deny claims

  • Accept products without written authorization

Final Confirmation

By purchasing a mattress from Furniture Spot & Mattress Outlet, the customer agrees to the mattress care, setup, and warranty terms listed above and all current store policies at furniturespot.ca.