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Delivery Services

Our Approach to Delivery

At Furniture Spot & Mattress Outlet, our delivery service is designed to be reliable, transparent, and efficient. Clear delivery standards help ensure a smooth experience from scheduling to arrival and allow us to serve all customers fairly and consistently.

Local Delivery Team

All deliveries are handled by Furniture Spot’s local delivery team. Our drivers are familiar with the Halifax area and surrounding communities and follow consistent delivery standards to ensure reliable service and clear communication.

Standard Delivery Timeline

  • Online orders: Typically delivered within 3–5 business days for in-stock items

  • In-store purchases:

    • Same-day delivery may be available when inventory and scheduling allow

    • Next-day or within 1–2 business days is common, depending on purchase time and delivery availability

Delivery timelines are estimates and may vary based on order volume, scheduling, and logistics. Availability is confirmed at the time of purchase or scheduling.

Delivery Process

1. Order Confirmation

Once your order is placed in-store or at furniturespot.ca, you will receive:

  • An email confirmation for online orders, or

  • A printed or emailed invoice for in-store purchases

Please review your order details carefully. If anything appears incorrect, contact us by email as soon as possible so we can review and confirm the details in writing.
📩 support@furniturespot.ca

2. Scheduling

Online Purchases

For online orders, delivery is scheduled automatically based on availability.

  • Customers will receive an email confirmation with their invoice

  • The confirmed delivery date and an estimated delivery window (typically between 11:00 AM and 7:00 PM) will be provided in writing

  • Delivery dates shown in the confirmation email represent the scheduled delivery, not a request

If a customer wishes to request a specific delivery date, the request must be submitted by email. Requested dates must be at least five days after the purchase date and are subject to delivery availability and confirmation in writing.

In-Store Purchases

For in-store purchases, delivery is scheduled at the time of sale.

  • The delivery date, delivery window, and any special notes are confirmed at checkout

  • All details are documented on the customer’s invoice and provided in writing

If a delivery needs to be rescheduled, customers must notify us at least 48 hours in advance by email. Late rescheduling requests may result in additional delivery or handling fees.

Delivery Window Notice

Delivery windows are estimates. While we aim to meet scheduled times, delays may occur due to traffic, weather, or delivery volume. If adjustments are required, customers will be notified.

3. Day of Delivery

On the scheduled delivery day:

  • Our delivery team will contact you when your order is en route

  • Someone must be available to receive the delivery during the scheduled window

If delivery cannot be completed because no one is available, the delivery will be rescheduled and additional delivery or handling fees may apply.

4. Delivery Completion

Items are delivered according to the delivery option selected at checkout or confirmed in writing.

Customers are responsible for inspecting items at the time of delivery or pickup and reporting any issues in accordance with our policies.

Entryway Delivery (Standard)

  • Items are delivered just inside the main entrance or living room

  • Does not include room-of-choice placement, stairs, or upstairs delivery unless confirmed in writing

  • Does not include assembly or removal of packaging unless specified

Delivery Day Communication

On the day of delivery, our delivery team will provide a brief courtesy call shortly before arrival to notify the customer that the delivery is approaching.

Exact arrival times cannot be guaranteed, and advance calls are intended as a courtesy only. Customers must remain available during the confirmed delivery window.

Arrival and Waiting Time

Upon arrival, our delivery team can wait up to 10 minutes for access to complete an entryway delivery.

If access is not available within this time, the customer will be offered one of the following options:

  • Reschedule the delivery for a later date, subject to additional delivery or handling fees, or

  • Convert the delivery to a secure drop-off, where items are placed at a safe location outside the home (curbside-style delivery), and the customer assumes responsibility for moving the items indoors

Proof of Delivery

Once delivery is completed, the customer will be asked to sign the delivery or packing slip to confirm:

  • Receipt of the items

  • Acceptance of the items in new condition at the time of delivery

The signed document serves as confirmation of delivery and item condition at handoff.

Curbside Delivery

Curbside delivery is a contactless delivery option where items are placed at a pre-approved secure location outside the home, such as a driveway, garage door, or building entrance.

How Curbside Delivery Works

  • The customer must provide a specific secure drop-off location in advance

  • The approved location is documented on the delivery paperwork

  • No one is required to be present at the time of delivery

  • The delivery team does not enter the home

  • The customer is responsible for moving items indoors and assembly

Delivery Confirmation

For curbside deliveries:

  • No arrival call is provided

  • Items are placed at the approved location

  • Photos are taken at the time of drop-off to confirm delivery

  • Images serve as proof of delivery and completion

Once items are dropped off at the documented location, delivery is considered complete.

Important Inspection Requirement for Curbside Delivery

Customers are responsible for inspecting all items immediately at the time of delivery, before moving the items from the drop-off location.

If any issue is observed, including but not limited to:

  • Visible damage

  • Rips or tears

  • Damage to packaging

  • Missing or incorrect items

The customer must:

  • Take clear photos before the items are moved

  • Include photos of the item and any packaging

  • Email the images and invoice details promptly to:
    📩 support@furniturespot.ca

Issues identified after items have been moved indoors, unwrapped, or relocated may not be accepted, as the condition at delivery cannot be verified.

For safety reasons, deliveries may be delayed or rescheduled due to severe weather or unsafe access conditions.

Same-Day Delivery

Same-day delivery may be available for in-store purchases within the Halifax area, depending on item availability and delivery scheduling.

Same-day delivery:

  • Is not guaranteed

  • Must be confirmed before checkout

  • May be subject to additional fees

Important Delivery Notes

  • Delivery delays may occur during peak periods or due to unforeseen circumstances

  • Missed delivery appointments may be rescheduled for a fee

  • Delivery access issues (stairs, tight hallways, elevators, parking restrictions) must be disclosed in advance

  • Furniture Spot is not responsible for damage caused by inadequate access or customer-prepared spaces

Customer Responsibility

Customers are responsible for the following prior to and during delivery:

  • Ensuring clear, safe, and unobstructed access to the delivery location

  • Measuring doorways, stairwells, hallways, elevators, and tight spaces before purchase

  • Confirming that purchased items will fit through all access points

  • Being available to receive delivery when an in-home delivery option is selected

Fit and Access Issues

If a customer attempts to move items through tight or restricted spaces and damage occurs, the damage is the customer’s responsibility and is not considered a delivery or product defect.

If items do not fit into the intended space:

  • Items are not eligible for return due to fit issues

  • Exchanges or alternative delivery attempts may be requested, where permitted

  • Applicable fees will apply, including restocking, handling, and new delivery charges

Delivery fees are based on the delivery method selected. If a second delivery is required, fees may be higher depending on the service level chosen.

Delivery Refusals and Preparation

Damage resulting from restricted access, refusal to accept delivery, improper preparation, or customer-directed handling is not considered a delivery defect and is not eligible for refund.

Final Confirmation

By completing a purchase with delivery, the customer acknowledges and agrees to the Delivery Services terms outlined above and all related store policies published at furniturespot.ca.