Our Approach to Warranty Claims
At Furniture Spot & Mattress Outlet, our warranty claim process is designed to be fair, transparent, and consistent for all customers. Warranty coverage is based on manufacturer standards and applies only to eligible defects under normal residential use.
Clear documentation and a structured review process allow us to accurately assess each claim while maintaining product quality and hygiene standards. This approach helps ensure that valid claims are handled efficiently and fairly, while also protecting customers and manufacturers from misuse or incomplete assessments.
We encourage customers to review warranty terms and care requirements at the time of purchase and to follow the steps below when submitting a claim. All claims are reviewed individually and handled according to the applicable warranty guidelines.
For full warranty coverage details and care requirements, please review our Mattress Care & Warranty or Furniture Care & Warranty pages.
How to Start
If you believe your mattress or furniture item may be eligible for a warranty claim, please follow the process below. This ensures claims are reviewed accurately and handled fairly.
Required for All Warranty Claims
All warranty claims must be submitted by email and include the following:
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A copy of the original sales invoice
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Valid photo ID
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Clear photos showing the reported issue or defect
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Email submission to:
📩 support@furniturespot.ca
Once received, our Warranty Team will review the information and contact you with the next steps.
Mattress Warranty - Self-Inspection Guide
To complete a mattress warranty claim, a brief self-inspection is required. This allows the manufacturer to accurately assess the concern.
Customers should review the Mattress Care & Warranty page for full coverage details, exclusions, and care requirements before submitting a claim.
Tools Required
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A high-resolution smartphone or digital camera
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A ruler or measuring tape
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A straight object such as a broomstick or yardstick
Inspection Steps
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Place the straight object across the surface of the mattress.
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Use the ruler or measuring tape to clearly show any indentations or sagging.
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Take clear, well-lit photos from multiple angles.
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Ensure photos are easy to read and suitable for email submission.
Email the photos, along with your order details, to:
📩 support@furniturespot.ca
If additional guidance is needed, see this video tutorial.
Furniture Warranty – What to Submit
If your furniture item is covered under a Premium or Elite Warranty and you notice a structural issue, please follow the steps below.
For coverage details, exclusions, and care requirements, please review our Furniture Care & Warranty page before submitting a claim.
Common Warranty Issues May Include
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Frame cracking or snapping
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Weld or bolt failure
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Detached or broken legs
How to Submit Your Claim
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Take clear, well-lit photos showing the issue
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Include photos of the entire item as well as close-ups of the affected area
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Attach a copy of your original sales invoice
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Include a brief written explanation of the issue
Email all documentation to:
📩 support@furniturespot.ca
Our team will review the claim and follow up with repair or replacement options based on the applicable warranty terms.