Start a Warranty Claim

At Furniture Spot & Mattress Outlet, our warranty claim process is designed to be fair, transparent, and consistent for all customers. Warranty coverage is based on manufacturer standards and applies only to eligible defects under normal residential use.

We encourage customers to review warranty and protection plan terms at the time of purchase. Manufacturer warranty claims and SmartOnePlan service requests are handled according to their applicable terms and claim procedures. For full coverage details and care requirements, visit our Mattress Care & Warranty Halifax NS and Furniture Care, Warranty & Protection Halifax NS pages.

How to Start a Warranty Claim

For mattress or applicable manufacturer warranty claims handled through Furniture Spot, submit your claim by email to support@furniturespot.ca with a copy of the original sales invoice, valid photo ID, and clear photos showing the reported issue or defect. Our team will review the information and contact you with next steps.

For furniture covered by SmartOnePlan, service requests must be submitted directly through Zucora using the service request process provided below.

Zucora Service Request

Mattress Warranty - Self-Inspection Guide

To complete a mattress warranty claim, a brief self-inspection is required. This allows the manufacturer to accurately assess the concern. Before submitting, review our Mattress Care & Warranty Halifax NS page for full coverage details, exclusions, and care requirements.

You will need a high-resolution smartphone or digital camera, a ruler or measuring tape, and a straight object such as a broomstick or yardstick.

Place the straight object across the surface of the mattress. Use the ruler or measuring tape to clearly show any indentations or sagging. Take clear well-lit photos from multiple angles and ensure photos are easy to read and suitable for email submission. Email the photos along with your order details to Email Furniture Spot Support Halifax NS.

Furniture Warranty - What to Submit

Customers who purchased the 5-Year SmartOnePlan by Zucora must submit protection plan claims directly through Zucora. SmartOnePlan claims are not processed or approved by Furniture Spot.

Customers should have their original sales invoice and protection plan information available and follow Zucora’s service request process. Coverage and claim decisions are subject to the applicable SmartOnePlan Service Plan Agreement.

To submit a SmartOnePlan claim, visit Zucora Service Request.

Questions about a mattress or manufacturer warranty claim? Email Furniture Spot Support or call 902-406-3939. A real person from our Halifax team will get back to you.

For SmartOnePlan claims, customers must contact Zucora through the Zucora Service Request portal.