Start a Warranty Claim

Warranty Claim – How to Start

If you believe your mattress or furniture item may be eligible for a warranty claim, we’ve made the process simple and clear.

All warranty claims require the following:

• Original sales invoice

• Valid photo ID

• Photos showing the issue or defect

• Submission by email to: support@furniturespot.ca

Our Warranty Team will review your claim and contact you with the next steps.

Mattress Warranty: Self-Inspection Guide

To complete a mattress warranty claim, you’ll need to perform a brief self-inspection. Here's what you'll need:

Tools Required:

• A high-resolution smartphone or digital camera

• A ruler or measuring tape

• A straight object (e.g., broomstick or yardstick)

Steps:

1. Place the ruler and straight object over the mattress to show any indentations or sagging

2. Take clear, well-lit photos from different angles

3. Keep photo file sizes small (for email submission)

4. Email the photos, along with your order details, to support@furniturespot.ca

If you need help, a video tutorial on this process will be available soon.

Furniture Warranty: What to Send

If your furniture is covered by a Premium or Elite Warranty, and you notice a structural issue, follow these steps:

Common Claim Issues Include:

• Frame snapping or cracking

• Welding or bolt failure

• Detached or broken legs

To Submit Your Claim:

1. Take clear, well-lit photos showing the issue

2. Photograph the entire item and any visible damage

3. Attach your sales invoice and a brief explanation

4. Email everything to support@furniturespot.ca

Our team will assess your claim and follow up with repair or replacement options based on your warranty terms.