Start a Warranty Claim

At Furniture Spot & Mattress Outlet, our warranty claim process is designed to be fair, transparent, and consistent for all customers. Warranty coverage is based on manufacturer standards and applies only to eligible defects under normal residential use.

We encourage customers to review warranty terms and care requirements at the time of purchase and to follow the steps below when submitting a claim. All claims are reviewed individually and handled according to the applicable warranty guidelines. For full warranty coverage details and care requirements visit our Mattress Care & Warranty Halifax NS and Furniture Care & Warranty Halifax NS pages.

How to Start a Warranty Claim

If you believe your mattress or furniture item may be eligible for a warranty claim, follow the process below. All warranty claims must be submitted by email to Email Furniture Spot Support Halifax NS and must include a copy of the original sales invoice, valid photo ID, and clear photos showing the reported issue or defect. Once received, our team will review the information and contact you with next steps.

Mattress Warranty - Self-Inspection Guide

To complete a mattress warranty claim, a brief self-inspection is required. This allows the manufacturer to accurately assess the concern. Before submitting, review our Mattress Care & Warranty Halifax NS page for full coverage details, exclusions, and care requirements.

You will need a high-resolution smartphone or digital camera, a ruler or measuring tape, and a straight object such as a broomstick or yardstick.

Place the straight object across the surface of the mattress. Use the ruler or measuring tape to clearly show any indentations or sagging. Take clear well-lit photos from multiple angles and ensure photos are easy to read and suitable for email submission. Email the photos along with your order details to Email Furniture Spot Support Halifax NS.

Furniture Warranty - What to Submit

If your furniture item is covered under a Premium or Elite Warranty and you notice a structural issue, follow the steps below. Before submitting, review our Furniture Care & Warranty Halifax NS page for full coverage details, exclusions, and care requirements.

Common warranty issues may include frame cracking or snapping, weld or bolt failure, and detached or broken legs.

To submit your claim, take clear well-lit photos showing the issue and include photos of the entire item as well as close-ups of the affected area. Attach a copy of your original sales invoice and include a brief written explanation of the issue. Email all documentation to Email Furniture Spot Support Halifax NS. Our team will review the claim and follow up with repair or replacement options based on the applicable warranty terms.

Questions about your warranty claim? Email Furniture Spot Support Halifax NS or call 902 406 3939. A real person from our Halifax team will get back to you.