This FAQ answers common questions about shopping with Furniture Spot & Mattress Outlet, including comfort trials, warranties, delivery, returns, and store policies. The information reflects how our policies are applied for local in-store and online purchases and is intended to help customers clearly understand what to expect before and after buying from us.
What Is the Comfort Trial?
The Comfort Trial allows one mattress exchange within 100 nights (or 200 nights with a protector), with no refunds.
The trial starts on the day of delivery or in-store pickup and applies only to eligible mattresses not marked Final Sale, Clearance, Promotional, or As-Is.
The Comfort Trial is designed for comfort preference only and does not replace warranty coverage.
Can I Extend the Comfort Trial to 200 Nights?
Yes, when a Furniture Spot waterproof mattress protector is purchased at the time of sale.
To remain eligible for any Comfort Trial:
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The mattress must remain clean, unstained, odor-free, and hygienic
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Any stain, odor, contamination, or unsanitary condition immediately voids the Comfort Trial and warranty
A waterproof protector is required to maintain eligibility.
How Does the Comfort Trial Exchange Work?
Comfort Trial exchanges are handled by email only and require written approval.
All requests must be submitted to:
📩 support@furniturespot.ca
In-store requests, walk-ins, or verbal assessments are not permitted.
After written approval is issued:
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One exchange is permitted per eligible order
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A mandatory restocking and hygiene handling fee applies
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Delivery fees apply if delivery is requested
Important - Final Terms
Once a Comfort Trial exchange is completed:
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The replacement mattress is Final Sale, meaning it is not eligible for return, exchange, refund, or another Comfort Trial
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The replacement mattress remains covered under the applicable manufacturer warranty for structural defects only, as defined by the product’s warranty terms
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No additional Comfort Trial exchange or exception is available under any circumstance
Who Is Eligible for the Comfort Trial?
The Comfort Trial:
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Applies only to purchases made directly from Furniture Spot & Mattress Outlet or furniturespot.ca
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Is limited to one trial per customer on their first mattress order (up to four mattresses)
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Provides exchange only - no refunds
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Does not apply to Clearance, Promotional, Final Sale, or As-Is mattresses
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Is not valid for third-party purchases
Do You Offer Delivery?
Yes. We offer:
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Professional Furniture Spot delivery for large items
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Courier delivery for smaller items
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Curbside delivery
Delivery availability, timing, and fees vary by item and location.
Do You Offer Same-Day Delivery?
Yes, sometimes, but it is not guaranteed.
Same-day delivery may be available for in-store purchases in the Halifax area, depending on item availability and delivery scheduling.
Same-day delivery cannot be promised verbally and must be confirmed before checkout.
Can I Pick Up My Order Instead of Delivery?
Yes. In-store pickup is available.
Pickup requires:
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Your original sales invoice
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Valid government-issued photo ID
For online orders, the person picking up must be the original purchaser and the name on the ID must match the invoice.
Customers are responsible for loading, securing, and transporting all items.
All items must be inspected and any issues reported before leaving the premises.
For full pickup terms and conditions, please review our Pickup Policy.
What Does Final Sale Mean?
Final Sale items are not eligible for returns, refunds, exchanges, Comfort Trials, or warranty coverage unless a warranty is explicitly stated on the invoice or product listing.
Final Sale, Clearance, Promotional, and As-Is designations override Comfort Trials and discretionary exchanges.
Are floor models covered by warranty?
Floor models and display items are sold as Final Sale unless otherwise stated on the invoice. Cosmetic wear is expected and accepted at the time of purchase. Warranty coverage applies only if explicitly stated on the invoice.
What If My Item Arrives Damaged or With Missing Parts?
You must report any issues that are present at the time of delivery or pickup within 48 hours of delivery or pickup.
Email: 📩 support@furniturespot.ca
Include:
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Clear photos of the issue
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Photos of packaging (if applicable)
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Your invoice details
Photos must be taken before any assembly, use, or movement of the item.
Issues reported after 48 hours, after assembly begins, or after the item has been moved may not be accepted.
If approved, we will repair the issue or replace the defective part or item. Refunds and cancellations are not offered.
What Warranty Comes With My Mattress?
All brand-new mattresses include a manufacturer Limited Warranty, unless the mattress is sold as Final Sale, Clearance, Open Box, or As-Is.
Warranty duration varies by product and is listed in the product description.
What the Warranty Covers (Eligible Mattresses Only)
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Body indentations greater than 1.5 inches (manufacturer-defined)
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Structural or coil failure
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One-time repair or replacement
(handling, restocking, and applicable delivery fees may apply)
What the Warranty Does Not Cover
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Comfort preference or normal softening over time
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Body impressions under 1.5 inches
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Stains, burns, moisture damage, or worn fabric
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Damage caused by misuse or improper support
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Mattresses sold as Final Sale, Clearance, Open Box, or As-Is
Warranty claims are subject to inspection and final approval by the manufacturer.
How Do I Start a Warranty Claim?
All warranty claims must be submitted by email.
Required:
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Original invoice
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Valid photo ID
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Clear photos of the issue and support setup
In-store inspections, evaluations, or item drop-offs are not permitted without written authorization.
Warranty claims are subject to inspection and final approval by the manufacturer.
Do You Offer Warranty on Furniture?
Yes - optional warranties are available on select furniture items.
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Premium 3-Year Warranty – one structural repair
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Elite 5-Year Warranty – extended coverage with additional repair
Warranties must be purchased at the time of sale.
Items without warranty are Final Sale.
Can I Return a Mattress After Sleeping on It?
No. Mattresses cannot be returned after use.
Eligible mattresses may qualify for a one-time Comfort Trial exchange only, not a refund.
Is the Comfort Trial the Same as a Warranty?
No.
The Comfort Trial covers comfort preference and allows a one-time exchange.
The warranty covers manufacturer defects only and does not include comfort issues.
What Happens If My Mattress Has a Stain?
A stained or soiled mattress is not eligible for Comfort Trial or warranty coverage.
A waterproof mattress protector is required to maintain eligibility.
Do Final Sale Items Still Have a Warranty?
Only if a warranty is explicitly stated on the invoice or product listing.
Final Sale items are not eligible for returns, refunds, exchanges, or Comfort Trials.
Important Process Notice
All order-related issues, warranty claims, Comfort Trial requests, defects, or missing parts must be handled by email first.
In-store staff are not authorized to:
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Inspect items
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Assess eligibility
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Approve or deny claims
Walk-in requests or item drop-offs without written authorization will be refused.