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LABOUR DAY SALE - UP TO 80% OFF | ENDS MONDAY, SEP 1
LABOUR DAY SALE - UP TO 80% OFF | ENDS MONDAY, SEP 1
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FAQ

💤 What is the 100-Night Comfort Trial?

Every mattress purchased from Furniture Spot includes a 100-Night Comfort Trial, starting on the day of delivery or in-store pickup. This allows you to test the mattress in your home and determine if it's the right fit for your sleep needs.

🎁 Extended Trial Bonus

When you purchase a Furniture Spot & Mattress Outlet waterproof mattress protector at the time of sale, your Comfort Trial is automatically extended to 200 nights total.

We highly recommend using a waterproof protector from day one. Stained or soiled mattresses may not be eligible for exchange or warranty coverage, as per manufacturer requirements.

🔄 Comfort Trial Process

If you’re not satisfied during your trial period:

  • Contact our Customer Care Team

  • After a brief assessment, you may complete a one-time exchange at our Halifax location

  • A restocking fee applies to all exchanges for handling and sanitation

  • A nominal delivery fee applies if you'd like the new mattress delivered to your home

⚠️ Once exchanged, the replacement mattress will include full warranty coverage, but will not be eligible for another Comfort Trial. The exchange is final.

✅ Comfort Trial Eligibility

  • One Comfort Trial per customer on their first mattress order (up to 4 mattresses)

  • Applies only to purchases made directly from Furniture Spot & Mattress Outlet or furniturespot.ca

  • Not valid for purchases made through third-party sellers

  • Comfort Trial provides exchange only - no refunds

  • Clearance, Final Sale, and Promotional mattresses are not eligible for trial

Do You Deliver?

Yes. We offer delivery via:

  • Furniture Spot professional delivery team (for large items)

  • Courier services (for smaller parcels)

  • Curbside delivery for contactless drop-offs

Note: We cannot deliver to P.O. boxes or certain remote areas. Please contact Customer Service for availability.

What Is the Delivery Process?

Estimated Delivery: 3–5 business days
Delivery Window: Up to 8 hours

Due to high demand, some popular items may experience delivery delays. We’ll keep you informed of any changes.

Delivery Steps:

  1. Order Placed – You’ll receive confirmation by email or receipt.

  2. Scheduling – We’ll confirm your delivery date and time window.

  3. Out for Delivery – Our team will call when your order is en route.

  4. Delivery Attempt – One attempt is included. If missed, a rebooking fee applies.

  5. Delivered – Enjoy your new furniture or mattress.

  1. What Is Curbside Delivery?

    Curbside delivery is a contactless option where your order is delivered to the nearest safe point outside your home, such as your front door, building entrance, or driveway.

    Important:

    • Our team does not enter your home or carry items inside.

    • You are responsible for bringing items indoors and assembly.

    • Someone must be available to receive the order during the scheduled window.

Do You Offer Same-Day Delivery?

Yes, same-day delivery is available for in-store purchases in the Halifax area, based on item availability and delivery schedule. Speak with our team in-store for eligibility. Additional delivery fees may apply.

Can I Pick Up My Order Instead of Having It Delivered?

Yes. If you choose pickup, please bring:

  • A copy of your invoice

  • Valid photo ID

Important: You are responsible for loading, strapping, and transporting your items safely. Furniture Spot is not responsible for any damage that occurs during or after pickup. Report all concerns before leaving the premises.

What Does Final Sale Mean?

Items marked Final Sale are not eligible for return, exchange, or warranty. This includes clearance items, promotional offers, and some custom orders. Please confirm item eligibility before completing your purchase.

What If My Item Arrives Damaged or with Missing Parts?

Inspect your order upon delivery or pickup. If parts are missing or the item arrives damaged:

  • Notify us within 48 hours

  • Email: support@furniturespot.ca

  • Include clear photos of the item, packaging, and any received parts

  • Provide your invoice number and contact info

Claims submitted after 48 hours or after assembly begins may not be accepted.

🛏️ What Warranty Comes With My Mattress?

All new Furniture Spot mattresses include a Limited Warranty of up to 20 years, depending on the specific product (see product description for exact duration). Warranty begins on the date of purchase.

✔️ Warranty Conditions

To maintain warranty eligibility:

  • Mattress must be used on a proper bed frame with center support (no floor use; no gaps over 4 inches)

  • Use of a waterproof mattress protector is strongly recommended

  • Stains, soiling, misuse, or improper setup will void the warranty

  • Warranty applies to the original purchaser only, located in Canada

  • Products must be purchased directly from Furniture Spot & Mattress Outlet or furniturespot.ca

🛠️ What’s Covered

  • Body indentations greater than 1.5 inches

  • Coils or wires that tear through the fabric

  • Sagging, structural collapse, or coil failure

  • One-time repair or replacement (delivery fee applies)

❌ What’s Not Covered

  • Comfort preferences or changes in softness over time

  • Body indentations under 1.5 inches

  • Stains, burns, moisture damage, or worn fabric

  • Damage due to misuse, poor support, or improper assembly

  • Mattresses sold as Final Sale, Clearance, or Open Box

📩 To Submit a Claim

Email support@furniturespot.ca with the following:

  • Your original invoice

  • Valid photo ID

  • Clear, high-resolution photos of the issue and support setup

Replacements do not reset or extend the original warranty period.
Warranty coverage decisions are made at Furniture Spot’s sole discretion.
Warranty is non-transferable. No refunds are provided.

Do You Offer Warranty on Furniture?

Yes. Furniture Spot offers optional Premium and Elite Warranties for select furniture items such as sofas, sectionals, dining sets, bed frames, and more.

Warranty Options:

  • Premium 3-Year Warranty: Covers one-time structural defects (e.g. frame snapping, bolt failure).

  • Elite 5-Year Warranty: Includes all Premium coverage plus an additional repair and extended term.

Details:

  • Warranties must be purchased at the time of sale.

  • Items without warranty are considered Final Sale and not covered.

  • Warranty is void if the item is misused, improperly assembled, or modified.

Do You Offer Installation Services?

Yes. We provide professional installation services for most furniture.

Installation Packages:

  • Standard Package: Installation only. No warranty included. Final Sale.

  • Premium & Elite Warranty Packages: Include installation and warranty coverage for structural defects.

Important:

  • Customers who miss a scheduled installation without notice will be charged a rebooking fee.

  • Improper self-assembly voids all warranty coverage.

We recommend professional installation to ensure proper setup and to protect your warranty.

How Should I Care for My Mattress?

Follow these steps to keep your mattress in good condition and eligible for warranty:

  • Rotate every 2 months to reduce body impressions

  • Use a waterproof mattress protector to prevent stains

  • Use a proper bed frame with center support

  • Never bend, stand, or jump on your mattress

  • Lift from the bottom, not the handles, which are for positioning only

Body impressions are normal and expected as the materials adjust to your body.

How Do I Submit a Warranty Claim?

You can submit a claim using our self-inspection process:

You’ll need:

  • A camera or smartphone

  • Measuring tape or ruler

  • A straight object (like a broomstick or yardstick)

Take clear photos showing the issue and measurement. Email them with your invoice to:
support@furniturespot.ca

Our Warranty Team will review your claim and respond with next steps. A short video tutorial on this process will be available soon.