Rugs & Carpets Policy

At Furniture Spot & Mattress Outlet, we offer rugs and carpets selected to complement modern homes with style, comfort, and everyday practicality. Our approach is focused on helping customers make informed decisions before purchase, with clear expectations around care, use, and product characteristics.

Rugs and carpets are decorative textile products designed for residential use. Because they are subject to natural variations in materials, construction, and wear once used, we place a strong emphasis on pre-purchase inspection, proper care, and accurate sizing to ensure long-term satisfaction. We encourage customers to view rugs in person whenever possible, carefully review product details, and measure their space before purchasing.

Final Sale Status

All rugs and carpets sold by Furniture Spot & Mattress Outlet are Final Sale and are not eligible for return, refund, exchange, or Comfort Trial once delivered or picked up. Customers are encouraged to inspect rugs carefully before completing their purchase and are responsible for measuring their space to ensure proper fit before ordering.

Product Characteristics - Not Defects

The following are considered normal characteristics of rugs and carpets and do not qualify as defects: shedding or fiber loss, color variation or pattern differences, texture variation or pile direction changes, flattening or wear from foot traffic, size variation within manufacturing tolerances, and odor from packaging or storage that dissipates with ventilation.

Damage and Care Exclusions

Rugs and carpets are not covered for damage caused by pets including stains, chewing, scratching, or odors, spills, moisture, or improper cleaning, vacuum damage or use of incorrect cleaning equipment, sun fading or heat exposure, or improper placement or use.

Manufacturer Warranty

Some rug brands may include a limited manufacturer warranty covering manufacturing defects only. If a manufacturer warranty is provided, it applies directly between the customer and the manufacturer and is subject to the manufacturer's terms and approval. Furniture Spot does not administer, submit, or manage manufacturer warranty claims for rugs or carpets.

Reporting Issues at Delivery

If a rug arrives damaged or incorrect, issues must be reported within 48 hours of delivery or pickup. Clear photos and invoice details must be emailed to Email Furniture Spot Support Halifax NS. Issues reported after use, placement, or removal from packaging may not be accepted.

Questions about a rug or carpet purchase? Email Furniture Spot Support Halifax NS or call 902 406 3939. A real person from our Halifax team will get back to you.