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Pickup Policy

At Furniture Spot & Mattress Outlet, we offer structured in-store pickup for customers across Halifax and surrounding areas who prefer to collect their items instead of delivery. Our pickup process is designed to ensure accuracy, product condition verification, and a smooth, documented handoff, so customers know exactly what to expect at pickup.

Eligibility & Requirements

To pick up an order, customers must provide:

  • Original sales invoice

  • Valid government-issued photo ID

Online Order Pickup Verification (Fraud Prevention)

For online orders selected for in-store pickup:

  • The original purchaser must be present at pickup

  • A valid government-issued photo ID is required

  • The name on the ID must match the name on the invoice and online order

  • A copy of the order confirmation or invoice must be provided

Pickup will not be released to third parties, friends, family members, or drivers unless explicitly authorized in writing at the time of purchase and approved in advance by Furniture Spot & Mattress Outlet.

These verification steps are required to prevent fraud, protect customer purchases, and ensure accurate order release. Orders that do not meet these requirements may be held until proper verification is provided.

Pickup is available for in-stock items only and must be confirmed by our team before arrival.

Same-Day Pickup Timing

For same-day pickups, please allow approximately 30 minutes after confirmation for order preparation.

This time is required to:

  • Verify item availability in our inventory

  • Prepare and finalize the invoice

  • Print and organize the packing slip

  • Retrieve, sort, and stage the item for pickup

Pickup timing may vary slightly based on store volume and item location. We appreciate your patience while we prepare your order properly.

Pickup Process (What to Expect)

When you arrive for pickup:

  • Our team verifies your invoice and photo ID

  • Items are brought out for inspection

  • Customers are given the opportunity to inspect the item(s) to confirm:

    • Correct product

    • New condition

    • No visible damage

  • The customer signs the packing slip to confirm receipt and acceptance

  • For internal records, photo confirmation of the handed-off item(s) is completed

This process ensures transparency, accuracy, and proper documentation for both the customer and our team.

Loading & Transportation Responsibility

  • Customers are fully responsible for loading, securing, and transporting their items

  • Staff do not load vehicles under any circumstance

  • Please ensure your vehicle is appropriate for the size and weight of the item(s)

  • Any damage that occurs during loading or transport including weather-related damage is the customer’s responsibility

Final Inspection & Acceptance

  • All items must be inspected before leaving the premises

  • Once the item leaves the store, the pickup is considered accepted in full

  • No damage claims will be accepted after pickup

  • Any damage identified after departure will be treated as Final Sale

Important Notes

  • Pickup orders are subject to availability and confirmation

  • Large or oversized items may require additional preparation time

  • Failure to bring required documentation may delay or prevent pickup

Questions or Pickup Confirmation

For pickup availability or questions, please contact us:

📧 support@furniturespot.ca
📞 902-406-3939

Email is recommended to ensure details are confirmed in writing.