Furniture Spot & Mattress Outlet
Last updated: January 01 2026
Furniture Spot & Mattress Outlet (“Furniture Spot,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at furniturespot.ca, shop in-store, communicate with us, or use our services.
This policy applies to all personal information collected online, in-store, by phone, email, or other means, and is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By accessing our website, making a purchase, or providing personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information You Provide
We may collect personal information when you:
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Make a purchase online or in-store
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Schedule delivery, installation, or service
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Contact us by phone or email
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Submit a warranty claim or Comfort Trial request
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Participate in promotions, contests, or surveys
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Subscribe to marketing communications
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Interact with us on social media
This information may include:
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Name
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Email address
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Mailing and delivery address
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Phone number
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Payment information (processed securely by third-party providers)
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Purchase history and product details
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Warranty or service documentation
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Communications with our team
We only collect information necessary to provide our products and services.
Automatically Collected Information
When you visit our website, we may automatically collect limited technical information, such as:
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IP address
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Browser type and device information
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Pages viewed and time spent on the site
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Referring website or search terms
This data is used in aggregate form to improve website performance, security, and user experience.
How We Use Your Information
We use personal information for the following purposes:
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Processing purchases, deliveries, installations, returns, and exchanges
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Managing warranty claims and Comfort Trial requests
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Communicating order updates or service information
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Providing customer support
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Improving our products, services, and website
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Sending marketing communications (with consent)
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Meeting legal, accounting, and regulatory requirements
We do not sell personal information.
Marketing Communications & Consent
With your consent, we may send promotional emails or communications about products, services, or special offers.
You may opt out at any time by:
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Using the unsubscribe link in our emails
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Contacting us directly (see Contact section below)
Transactional communications (such as order confirmations or warranty updates) are not subject to opt-out.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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Remember preferences
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Improve site functionality
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Analyze traffic and performance
Cookies do not identify you personally. You may disable cookies through your browser settings, though some website features may not function properly as a result.
Disclosure of Personal Information
We may share personal information only as necessary with:
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Delivery, installation, and service providers
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Payment processors and financial institutions
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Technology and website service providers
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Manufacturers (for warranty claims only)
These third parties are contractually required to protect your information and use it only for authorized purposes.
We may also disclose personal information where required by law or to protect our legal rights.
Social Media & User Content
If you interact with us on social media or submit reviews, comments, images, or messages, that content may be visible publicly depending on the platform’s settings.
Social media platforms operate independently, and their privacy practices are governed by their own policies.
Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If such information is identified, it will be deleted upon request.
Data Retention
We retain personal information only as long as necessary to:
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Fulfill the purposes outlined in this policy
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Meet legal and business requirements
When no longer required, information is securely deleted or anonymized.
Data Security
We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
Our website uses secure encryption technology (SSL) for online transactions. While no system is completely secure, we take appropriate steps to protect your information.
Access, Corrections & Requests
You have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Withdraw consent (subject to legal limitations)
Requests must be submitted in writing using the contact details below. Verification may be required. Customers also have the right to inquire about how automated systems, if any, are used in processing their personal information.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:
📧 support@furniturespot.ca
đź“ž 902-406-3939