Comfort Trial

We want you to feel confident about your mattress purchase. The Comfort Trial gives you time to sleep on your new mattress at home and make sure it is the right fit. This page explains how the trial works, who qualifies, and what to do if you want to request an exchange.

What Is the Comfort Trial?

The Comfort Trial is a one-time comfort exchange program. It is not a return or rental program. Our guidelines are in place to keep the process fair, clean, and consistent for every customer.

The Comfort Trial allows one mattress exchange within 100 nights of delivery or in-store pickup. A minimum 21-night adjustment period is required before a Comfort Trial exchange request can be submitted. Refunds are not available under the Comfort Trial.

The Comfort Trial applies only to eligible mattresses and is for comfort preference only. It does not replace or extend warranty coverage. Mattresses marked Final Sale, Clearance, Promotional, or As-Is are not eligible.

Extending the Comfort Trial to 200 Nights

Yes. The Comfort Trial is extended to 200 nights when a Furniture Spot waterproof mattress protector is purchased at the time of sale. To remain eligible, the mattress must stay clean, unstained, odor-free, and hygienic for the full duration of the trial. Any stain, odor, contamination, or unsanitary condition immediately voids both the Comfort Trial and the warranty. A waterproof mattress protector is strongly recommended to protect your eligibility.

What the Comfort Trial Covers

The Comfort Trial is intended to address comfort preference only. It is not a return program, refund program, or a replacement for manufacturer warranty coverage. Issues related to defects, damage, or wear are handled separately under applicable warranty terms. For warranty information visit our Mattress Care & Warranty Halifax NS page.

How the Comfort Trial Exchange Works

All Comfort Trial requests are handled by email only and require written approval. Requests must be submitted to Email Furniture Spot Support Halifax NS. Comfort Trial requests are not handled in-store. Walk-ins, verbal requests, and in-person assessments are not available.

Once written approval is issued, one exchange is permitted per eligible order with no restocking fee. A Hygiene & Processing Fee of $47.99 applies to all Comfort Trial exchanges and covers hygiene materials, sealing, safe handling, and processing. This fee applies whether the mattress is picked up by Furniture Spot or dropped off by the customer.

Mattress Preparation for Exchanges

For hygiene and safety reasons, all mattresses being exchanged must be properly protected. If Furniture Spot is picking up the mattress, it will be sealed in a mattress bag at pickup. If you are dropping off the mattress for exchange, it must be fully enclosed in a proper mattress plastic bag and sealed with clear packing tape. The bag must be intact and not torn, patched, or repaired. Mattresses that are not properly sealed will not be accepted for exchange.

One-Time Free Pickup and Delivery

One-time free pickup and delivery for the first approved mattress service event - either a Comfort Trial exchange or a warranty service pickup, whichever happens first - is included on eligible mattresses meeting these minimum prices by size: Twin $349 or more, Full/Double $379 or more, Queen $399 or more, King $649 or more.

If a mattress does not meet the minimum price threshold, pickup and delivery is charged at standard service rates. After this one-time benefit has been used, all future pickups and deliveries follow standard service rates.

Customer Self-Delivery

If you choose to transport the mattress to Furniture Spot for an approved exchange, you are responsible for protecting it during transport. If the mattress becomes wet, dirty, stained, damaged, contaminated, or unsanitary at any point before it is received by our team, the Comfort Trial and warranty are immediately void and the mattress will not be accepted for exchange.

After a Comfort Trial Exchange

Once a Comfort Trial exchange is completed, the replacement mattress is Final Sale and is not eligible for return, exchange, refund, or another Comfort Trial under any circumstance. The replacement mattress remains covered under the applicable manufacturer warranty for structural defects only, as defined by the product's warranty terms.

Comfort Trial Eligibility

The Comfort Trial applies only to purchases made directly from Furniture Spot & Mattress Outlet or furniturespot.ca. It is limited to one trial per customer on their first mattress order covering up to four mattresses, provides exchange only with no refunds, does not apply to Clearance, Promotional, Final Sale, or As-Is mattresses, and is not valid for purchases made through third-party sellers.

What Voids the Comfort Trial

The Comfort Trial is immediately void if the mattress is stained, soiled, or unsanitary, shows signs of misuse or improper handling, has been used on floors or non-compliant bed frames, has been altered or damaged including damage from pets, or has been used in a commercial or rental setting.

Important Process Notice

All Comfort Trial requests must follow the email process outlined on this page. In-store staff are not authorized to inspect mattresses, assess eligibility, or approve or deny Comfort Trial requests. Requests that do not follow the required email process will not be reviewed.

By completing a mattress purchase, the customer acknowledges and agrees to the Comfort Trial terms listed above and all store policies published at furniturespot.ca. For full details on exchanges and returns visit our Exchanges & Returns Halifax NS page.

Questions about your Comfort Trial? Email Furniture Spot Support Halifax NS or call us at 902 406 3939. A real person from our Halifax team will get back to you.