Furniture Care & Warranty

At Furniture Spot & Mattress Outlet, we offer furniture selected for everyday residential use, balancing durability, comfort, and value for modern homes. Our approach focuses on helping customers understand how to care for their furniture and what to expect from warranty coverage before and after purchase.

Furniture is designed to perform under normal household use. Proper care, correct assembly, and appropriate placement play an important role in long-term performance. We encourage customers to review care instructions, confirm proper fit and placement, and understand warranty coverage at the time of purchase.

Furniture Care Standards

Proper care is required to maintain the condition of your furniture and preserve warranty eligibility. Furniture is designed for residential use under normal conditions. Damage caused by misuse, improper assembly, or lack of care is not considered a defect.

To maintain your furniture properly, follow all manufacturer care and usage instructions, use furniture only for its intended purpose, place furniture on level flooring to prevent stress on frames and joints, tighten hardware periodically as part of normal maintenance, use coasters, placemats, and protective coverings to prevent surface damage, and clean spills immediately using appropriate non-abrasive cleaners.

Avoid standing, jumping, or sitting on furniture arms, backs, or edges, dragging furniture across floors, overloading drawers, shelves, or seating beyond intended capacity, exposing furniture to excessive heat, moisture, or direct sunlight, and using harsh chemicals or abrasive cleaning products. Improper care, misuse, or neglect may void warranty coverage.

Fabric Upholstery Care

Fabric upholstery should be vacuumed regularly using a soft brush attachment to remove dust and debris. Spills should be blotted immediately using a clean dry cloth. Do not rub, soak, or oversaturate the fabric. Use only mild non-abrasive cleaners designed for upholstery and always test cleaning products on an inconspicuous area first. Avoid prolonged exposure to direct sunlight, heat sources, or moisture as this may cause fading or fabric damage.

Leather Upholstery Care

Leather upholstery should be dusted regularly with a soft dry cloth. Spills should be wiped immediately. Do not allow liquids to absorb into the leather. Use only leather care products recommended by the manufacturer and do not use harsh chemicals, solvents, or abrasive cleaners. Avoid placing leather furniture in direct sunlight or near heat sources as this may cause drying, cracking, or fading over time.

Before You Purchase or Install

Before completing your purchase or installation, please confirm that furniture dimensions will fit through doorways, stairways, and hallways, the furniture is suitable for the intended room and usage, flooring and placement areas are level and supportive, and professional installation is selected where recommended. Customers are responsible for ensuring safe and appropriate placement after delivery or pickup.

Furniture Warranty Overview

Select furniture items are eligible for optional warranty coverage when purchased at the time of sale. Warranty availability, duration, and coverage vary by product and warranty level. Furniture sold without a purchased warranty is Final Sale and is not eligible for warranty coverage unless explicitly stated on the invoice. Warranty coverage applies to the original purchaser only, located in Canada, and begins on the date of delivery or pickup.

Box Springs - Final Sale

All box springs sold by Furniture Spot & Mattress Outlet are Final Sale. Box springs are not eligible for return, refund, exchange, or warranty coverage once delivered or picked up. Customers are encouraged to confirm correct size and compatibility before purchase and inspect box springs at the time of delivery or pickup. This Final Sale designation applies to all box springs including standard, low-profile, and specialty foundations.

Manufacturer Warranty Assistance

Furniture Spot provides direct warranty administration only for furniture items covered under a purchased Furniture Spot warranty. For furniture sold without a purchased warranty, any manufacturer warranty applies directly between the customer and the manufacturer and is handled in accordance with the manufacturer's warranty process.

Furniture Warranty Options

Our Premium 3-Year Warranty covers one-time structural defects including frame cracking, bolt failure, or weld separation. Our Elite 5-Year Warranty includes all Premium coverage plus an extended term and an additional repair where applicable. Warranty coverage is limited to structural issues only and does not include cosmetic wear or comfort-related concerns. Warranties must be purchased at the time of sale. For free professional installation with any warranty purchase visit our Installation Services Halifax NS page.

What Is Covered

If approved, warranty coverage may include structural frame failure, broken welds or joints, and hardware failure resulting from normal residential use. Resolution is limited to repair or replacement at the discretion of Furniture Spot. Handling, restocking, and applicable delivery fees may apply.

What Is Not Covered

Normal wear and tear refers to expected changes that occur through regular household use over time and is not considered a defect from the time of delivery or pickup. The warranty does not cover fabric wear, pilling, fading, or wrinkling, cushion softening or compression over time, scratches, dents, chips, or surface marks, damage caused by pets including scratching, chewing, stains, or odors, damage caused by spills, moisture, or improper cleaning, damage caused by misuse, abuse, or neglect, damage caused by improper assembly or self-installation, damage resulting from moving, dragging, or improper handling, items used for commercial or rental purposes, or Clearance, Final Sale, Open Box, As-Is items, or items sold without warranty.

Warranty Requirements

To remain eligible for furniture warranty coverage, furniture must be used under normal residential conditions, must not be altered, modified, or repaired by unauthorized parties, any issue must be reported promptly after discovery, and original proof of purchase must be retained. Failure to meet these requirements may void warranty coverage.

How to Submit a Furniture Warranty Claim

All warranty claims must be submitted by email to Email Furniture Spot Support Halifax NS. Include your original invoice, valid photo ID, clear photos of the issue, and photos showing the full item and affected areas. Incomplete submissions will not be reviewed. Warranty claims are subject to inspection and final approval by Furniture Spot in accordance with the purchased warranty terms. For step by step instructions visit our Start a Warranty Claim Halifax NS page.

Important Warranty Terms

Warranty coverage is non-transferable. Warranty repair or replacement does not extend or restart the warranty period. Refunds are not provided for warranty claims. Furniture Spot reserves the right to determine misuse, abuse, or improper care.

Important Process Notice

All furniture warranty inquiries and claims must be handled by email first. In-store staff are not authorized to inspect furniture, assess warranty eligibility, or approve or deny claims. Items may not be brought into the store without written authorization.

By purchasing furniture from Furniture Spot & Mattress Outlet, the customer acknowledges and agrees to the Furniture Care & Warranty terms listed above and all store policies published at furniturespot.ca.

Questions about your furniture warranty? Email Furniture Spot Support Halifax NS or call 902 406 3939. A real person from our Halifax team will get back to you.