Furniture Care, Warranty & Protection

At Furniture Spot & Mattress Outlet, we offer furniture selected for everyday residential use, balancing durability, comfort, and value for modern homes. Our approach focuses on helping customers understand how to care for their furniture and what to expect from warranty coverage before and after purchase.

Furniture is designed to perform under normal household use. Proper care, correct assembly, and appropriate placement play an important role in long-term performance. We encourage customers to review care instructions, confirm proper fit and placement, and understand warranty coverage at the time of purchase.

Furniture Care Standards

Proper care is required to maintain the condition of your furniture and preserve warranty eligibility. Furniture is designed for residential use under normal conditions. Damage caused by misuse, improper assembly, or lack of care is not considered a defect.

To maintain your furniture properly, follow all manufacturer care and usage instructions, use furniture only for its intended purpose, place furniture on level flooring to prevent stress on frames and joints, tighten hardware periodically as part of normal maintenance, use coasters, placemats, and protective coverings to prevent surface damage, and clean spills immediately using appropriate non-abrasive cleaners.

Avoid standing, jumping, or sitting on furniture arms, backs, or edges, dragging furniture across floors, overloading drawers, shelves, or seating beyond intended capacity, exposing furniture to excessive heat, moisture, or direct sunlight, and using harsh chemicals or abrasive cleaning products. Improper care, misuse, or neglect may void warranty coverage.

Fabric Upholstery Care

Fabric upholstery should be vacuumed regularly using a soft brush attachment to remove dust and debris. Spills should be blotted immediately using a clean dry cloth. Do not rub, soak, or oversaturate the fabric. Use only mild non-abrasive cleaners designed for upholstery and always test cleaning products on an inconspicuous area first. Avoid prolonged exposure to direct sunlight, heat sources, or moisture as this may cause fading or fabric damage.

Leather Upholstery Care

Leather upholstery should be dusted regularly with a soft dry cloth. Spills should be wiped immediately. Do not allow liquids to absorb into the leather. Use only leather care products recommended by the manufacturer and do not use harsh chemicals, solvents, or abrasive cleaners. Avoid placing leather furniture in direct sunlight or near heat sources as this may cause drying, cracking, or fading over time.

Before You Purchase or Install

Before completing your purchase or installation, please confirm that furniture dimensions will fit through doorways, stairways, and hallways, the furniture is suitable for the intended room and usage, flooring and placement areas are level and supportive, and professional installation is selected where recommended. Customers are responsible for ensuring safe and appropriate placement after delivery or pickup.

Furniture Warranty Overview

Some furniture products may include a manufacturer warranty, while eligible furniture may also qualify for the optional 5-Year SmartOnePlan by Zucora when purchased at the time of sale. Manufacturer warranties and optional protection plans are separate and have their own terms, conditions, exclusions and claim procedures. Purchasing or declining an optional protection plan does not limit any rights or remedies that cannot lawfully be excluded.

Furniture Without an Optional Protection Plan

Furniture purchased without SmartOnePlan is limited to the applicable 1-Year Manufacturer Warranty, subject to the manufacturer’s terms, conditions and exclusions. The manufacturer warranty generally applies to eligible manufacturing defects and does not provide the accidental stain and damage protection available under SmartOnePlan.

Customers who purchase SmartOnePlan with eligible furniture receive 5 years of protection plan coverage, subject to the SmartOnePlan Service Plan Agreement.

SmartOnePlan must be purchased with eligible furniture at the time of the original sale and cannot be purchased or added at a later date after the sale is completed.

Box Springs - Final Sale

All box springs sold by Furniture Spot & Mattress Outlet are Final Sale. Box springs are not eligible for return, refund, exchange, or warranty coverage once delivered or picked up. Customers are encouraged to confirm correct size and compatibility before purchase and inspect box springs at the time of delivery or pickup. This Final Sale designation applies to all box springs including standard, low-profile, and specialty foundations.

Manufacturer Warranty Assistance

Furniture Spot may assist customers with applicable manufacturer warranty information and documentation where appropriate. Manufacturer warranties are separate from SmartOnePlan and remain subject to the manufacturer’s own terms, conditions, coverage and claim procedures.

Furniture Warranty Options

Optional 5-Year SmartOnePlan by Zucora

Furniture Spot offers the optional 5-Year SmartOnePlan by Zucora on eligible furniture purchases.

SmartOnePlan provides protection for specified accidental stains, accidental damage, malfunction and breakage, subject to the terms, conditions, limitations and exclusions of the applicable SmartOnePlan Service Plan Agreement.

SmartOnePlan is separate from any applicable manufacturer warranty and does not replace or reduce any rights or remedies available under applicable law.

Customers must activate their SmartOnePlan and submit service requests through Zucora in accordance with the Service Plan Agreement.

For complete coverage details, exclusions and service information, please review the applicable SmartOnePlan Service Plan Agreement.

What Is Covered

Depending on the covered product and the applicable SmartOnePlan Service Plan Agreement, coverage may include specified accidental stains and damage such as food and beverage stains, oil or grease, cosmetics, nail polish, bodily fluids, ink or crayon, rips or tears, certain burns, liquid rings and heat marks.

Coverage may also include specified malfunction or breakage involving frames, springs, joints, mechanisms, power-motion components, certain finish damage, veneer issues and glass breakage.

Coverage is subject to the applicable SmartOnePlan Service Plan Agreement. The Service Plan Agreement determines whether a particular incident or damage is covered.

What Is Not Covered

Coverage does not apply to every type of damage, stain, defect, deterioration or furniture issue. Exclusions and limitations vary depending on the product and circumstances.

Coverage is subject to the exclusions, limitations, claim requirements and other terms contained in the applicable SmartOnePlan Service Plan Agreement.

Customers should review the Service Plan Agreement for complete details. If there is any difference between this website summary and the Service Plan Agreement, the Service Plan Agreement governs the protection plan coverage, subject to applicable law.

Warranty Requirements

Customers must retain their original sales invoice and applicable protection plan documentation.

The protection plan must be activated with Zucora. Service requests must be submitted in accordance with the applicable Service Plan Agreement, including any required reporting timeframes, photographs, documentation or other information.

Furniture Spot employees do not make final coverage determinations for SmartOnePlan claims. Coverage decisions are made in accordance with the applicable Service Plan Agreement.

How to Submit a Protection Plan Claim

SmartOnePlan claims must be submitted directly through Zucora. Customers should activate their plan and follow Zucora’s service request process. Furniture Spot may assist with proof-of-purchase information when required, but coverage decisions and claim administration are handled in accordance with the applicable Service Plan Agreement.

To submit a claim, visit Zucora Service Request.

Important Warranty Terms

martOnePlan coverage is subject to the terms, conditions, limitations and exclusions of the applicable Service Plan Agreement. Eligibility, service, repair, replacement and other remedies are determined under that agreement. Furniture Spot does not independently approve or deny SmartOnePlan claims.

Important Process Notice

SmartOnePlan service requests must be submitted directly to Zucora. Furniture Spot in-store staff are not authorized to approve or deny SmartOnePlan claims. Customers should not bring furniture to the store for a protection plan claim unless specifically instructed to do so.

By purchasing furniture from Furniture Spot & Mattress Outlet, the customer acknowledges the applicable Furniture Care & Warranty terms and store policies disclosed at the time of purchase. Any optional SmartOnePlan purchased by the customer is separately subject to the applicable Zucora Service Plan Agreement.