Skip to content
Find Store Call Store Store Hours

Furniture Care & Warranty

Our Approach to Furniture Quality and Care

At Furniture Spot & Mattress Outlet, we offer furniture selected for everyday residential use, balancing durability, comfort, and value for modern homes. As a locally operated furniture store, our approach focuses on helping customers understand how to care for their furniture and what to expect from warranty coverage before and after purchase.

Furniture is designed to perform under normal household use. Proper care, correct assembly, and appropriate placement play an important role in long-term performance. Clear care guidelines and warranty standards help ensure fair, consistent outcomes while maintaining product quality and safety.

We encourage customers to review care instructions, confirm proper fit and placement, and understand warranty coverage at the time of purchase. This approach allows us to support our local customers with transparency and consistency, while setting clear expectations around normal wear, maintenance, and eligible warranty claims.

Furniture Care Standards

Proper care is required to maintain the condition of your furniture and preserve warranty eligibility.

Furniture is designed for residential use under normal conditions. Damage caused by misuse, improper assembly, or lack of care is not considered a defect.

Recommended Care

  • Follow all manufacturer care and usage instructions

  • Use furniture only for its intended purpose

  • Place furniture on level flooring to prevent stress on frames and joints

  • Tighten hardware periodically as part of normal maintenance

  • Use coasters, placemats, and protective coverings to prevent surface damage

  • Clean spills immediately using appropriate, non-abrasive cleaners

Avoid the Following

  • Do not stand, jump, or sit on furniture arms, backs, or edges

  • Do not drag furniture across floors

  • Do not overload drawers, shelves, or seating beyond intended capacity

  • Do not expose furniture to excessive heat, moisture, or direct sunlight

  • Do not use harsh chemicals or abrasive cleaning products

Improper care, misuse, or neglect may void warranty coverage.

Fabric Upholstery Care

Fabric upholstery should be vacuumed regularly using a soft brush attachment to remove dust and debris.

Spills should be blotted immediately using a clean, dry cloth. Do not rub, soak, or oversaturate the fabric.

Use only mild, non-abrasive cleaners designed for upholstery. Always test cleaning products on an inconspicuous area first.

Avoid prolonged exposure to direct sunlight, heat sources, or moisture, as this may cause fading or fabric damage.

Leather Upholstery Care

Leather upholstery should be dusted regularly with a soft, dry cloth.

Spills should be wiped immediately. Do not allow liquids to absorb into the leather.

Use only leather care products recommended by the manufacturer. Do not use harsh chemicals, solvents, or abrasive cleaners.

Avoid placing leather furniture in direct sunlight or near heat sources, as this may cause drying, cracking, or fading over time.

Before You Purchase or Install

Please confirm the following before completing your purchase or installation:

  • Furniture dimensions will fit through doorways, stairways, and hallways

  • The furniture is suitable for the intended room and usage

  • Flooring and placement areas are level and supportive

  • Professional installation is selected where recommended

Customers are responsible for ensuring safe and appropriate placement after delivery or pickup.

Furniture Warranty Overview

Select furniture items are eligible for optional warranty coverage when purchased at the time of sale. Warranty availability, duration, and coverage vary by product and warranty level.

Furniture sold without a purchased warranty is considered Final Sale.

Warranty coverage applies to the original purchaser only, located in Canada, and begins on the date of delivery or pickup.


Box Springs – Final Sale

All box springs sold by Furniture Spot & Mattress Outlet are Final Sale.

Box springs are not eligible for return, refund, exchange, or warranty coverage once delivered or picked up.

Customers are encouraged to:

  • Confirm correct size and compatibility before purchase

  • Inspect box springs at the time of delivery or pickup

This Final Sale designation applies to all box springs, including standard, low-profile, and specialty foundations.

Manufacturer Warranty Assistance

Furniture Spot provides direct warranty administration only for furniture items covered under a purchased Furniture Spot warranty.

For furniture sold without a purchased warranty, any manufacturer warranty applies directly between the customer and the manufacturer and is handled in accordance with the manufacturer’s warranty process.

Furniture Warranty Options

Premium 3-Year Warranty

  • Covers one-time structural defects

  • Examples include frame cracking, bolt failure, or weld separation

Elite 5-Year Warranty

  • Includes all Premium coverage

  • Provides extended term and an additional repair where applicable

Warranty coverage is limited to structural issues only and does not include cosmetic wear or comfort-related concerns.

What Is Covered Under Furniture Warranty

If approved, warranty coverage may include:

  • Structural frame failure

  • Broken welds or joints

  • Hardware failure resulting from normal residential use

Resolution is limited to repair or replacement, at the discretion of Furniture Spot. Handling, restocking, and applicable delivery fees may apply.

What Is Not Covered

The following are not covered under furniture warranty:

  • Normal wear and tear

  • Fabric wear, pilling, fading, or wrinkling

  • Cushion softening or compression over time

  • Scratches, dents, chips, or surface marks

  • Damage caused by pets, including scratching, chewing, stains, or odors

  • Damage caused by spills, moisture, or improper cleaning

  • Damage caused by misuse, abuse, or neglect

  • Damage caused by improper assembly or self-installation

  • Damage resulting from moving, dragging, or improper handling

  • Items used for commercial or rental purposes

  • Clearance, Final Sale, Open Box, As-Is items, or items sold without warranty

Warranty Requirements

To remain eligible for furniture warranty coverage:

  • Furniture must be used under normal residential conditions

  • Furniture must not be altered, modified, or repaired by unauthorized parties

  • Any issue must be reported promptly after discovery

  • Original proof of purchase must be retained

Failure to meet these requirements may void warranty coverage.

How to Submit a Furniture Warranty Claim

All warranty claims must be submitted by email.

📩 support@furniturespot.ca

Required documentation includes:

  • Original invoice

  • Valid photo ID

  • Clear photos of the issue

  • Photos showing the full item and affected areas

Incomplete submissions will not be reviewed.

Warranty claims are subject to inspection and final approval by Furniture Spot, in accordance with the purchased warranty terms.

Important Warranty Terms

  • Warranty coverage is non-transferable

  • Warranty repair or replacement does not extend or restart the warranty period

  • Refunds are not provided for warranty claims

  • Furniture Spot reserves the right to determine misuse, abuse, or improper care

Important Process Notice

All furniture warranty inquiries and claims must be handled by email first.

In-store staff are not authorized to:

  • Inspect furniture

  • Assess warranty eligibility

  • Approve or deny claims

Items may not be brought into the store without written authorization.

Final Confirmation

By purchasing furniture from Furniture Spot & Mattress Outlet, the customer acknowledges and agrees to the Furniture Care & Warranty terms listed above.