Delivery Services

At Furniture Spot & Mattress Outlet, our delivery service is designed to be reliable, transparent, and efficient. Clear delivery standards help ensure a smooth experience from scheduling to arrival and allow us to serve all customers fairly and consistently.

Local Delivery Team

All deliveries are handled by Furniture Spot's local delivery team. Our drivers are familiar with the Halifax area and surrounding communities and follow consistent delivery standards to ensure reliable service and clear communication. During peak periods, third-party delivery partners may be used to maintain fast delivery times.

Standard Delivery Timeline

Online orders placed before 2:00 PM on delivery days are eligible for next-day delivery subject to availability. Orders placed after 2:00 PM will be scheduled for the next available delivery slot. For in-store purchases, same-day delivery may be available when inventory and scheduling allow, and next-day or within 1 to 2 business days is common depending on purchase time and delivery availability. Delivery timelines are estimates and may vary based on order volume, scheduling, and logistics. Availability is confirmed at the time of purchase or scheduling.

In cases of severe weather or unsafe road conditions, deliveries will be rescheduled to the next available delivery day for the safety of our team and customers.

Delivery Options

For in-store purchases, two delivery options are available. Inside delivery brings items just inside the main entrance or living room. Curbside delivery places items at a pre-approved secure location outside the home such as a driveway, garage door, or building entrance. The delivery option is confirmed at the time of sale and documented on your invoice.

For online purchases, inside delivery is the only available option. Our delivery team will bring items inside your home and verify your government-issued photo ID at the door. Curbside delivery is not available for online orders.

Delivery Process

Order Confirmation

Once your order is placed in-store or at furniturespot.ca, you will receive an email confirmation for online orders or a printed or emailed invoice for in-store purchases. Please review your order details carefully. If anything appears incorrect, contact us by email as soon as possible so we can review and confirm the details in writing. Email Email Furniture Spot Support Halifax NS.

Scheduling - Online Purchases

For online orders, you can self-schedule your delivery through the scheduling tool at checkout or by contacting us after purchase. You will receive an email confirmation with your invoice and the confirmed delivery date and an estimated delivery window typically between 11:00 AM and 7:00 PM will be provided in writing. Delivery dates shown in the confirmation email represent the scheduled delivery, not a request. If you wish to request a specific delivery date, the request must be submitted by email. Requested dates must be at least five days after the purchase date and are subject to delivery availability and confirmation in writing.

Scheduling - In-Store Purchases

For in-store purchases, delivery is scheduled at the time of sale. The delivery date, delivery window, delivery option, and any special notes are confirmed at checkout and documented on your invoice. If a delivery needs to be rescheduled, you must notify us at least 48 hours in advance by email. Late rescheduling requests may result in additional delivery or handling fees.

Delivery Window Notice

Delivery windows are estimates. While we aim to meet scheduled times, delays may occur due to traffic, weather, or delivery volume. If adjustments are required, customers will be notified.

Day of Delivery

On the scheduled delivery day our delivery team will contact you when your order is en route. Someone must be available to receive the delivery during the scheduled window. If delivery cannot be completed because no one is available, the delivery will be rescheduled and additional delivery or handling fees may apply.

Identity Verification at Delivery

A valid government-issued photo ID is required at the time of delivery. The full name on the ID must match the name on the order. If someone else will be receiving the delivery on your behalf, contact us at least 48 hours before the scheduled delivery to confirm the details in writing. Email Email Furniture Spot Support Halifax NS. Deliveries will not be completed if ID requirements are not met.

Delivery Completion

Items are delivered according to the delivery option selected at checkout or confirmed in writing. Customers are responsible for inspecting items at the time of delivery and reporting any issues in accordance with our policies.

Inside Delivery

Inside delivery is available for both in-store and online purchases. Items are delivered directly to the room of your choice. Our team will make every effort to get your items exactly where you need them. We recommend measuring all doorways, hallways, and stairways before your delivery day to ensure a smooth experience.

Curbside Delivery

Curbside delivery is available for in-store purchases only and is not available for online orders. Curbside delivery is a contactless delivery option where items are placed at a pre-approved secure location outside the home such as a driveway, garage door, or building entrance. The customer must provide a specific secure drop-off location in advance. The approved location is documented on the delivery paperwork. No one is required to be present at the time of curbside delivery and the delivery team does not enter the home. The customer is responsible for moving items indoors and assembly.

For curbside deliveries, no arrival call is provided. Items are placed at the approved location and photos are taken at the time of drop-off to confirm delivery. Once items are dropped off at the documented location, delivery is considered complete.

Customers are responsible for inspecting all items immediately at the time of curbside delivery before moving the items from the drop-off location. If any issue is observed including visible damage, rips or tears, damage to packaging, or missing or incorrect items, take clear photos before the items are moved and email the images and invoice details promptly to Email Furniture Spot Support Halifax NS. Issues identified after items have been moved indoors, unwrapped, or relocated may not be accepted as the condition at delivery cannot be verified.

Delivery Day Communication

On the day of delivery, our delivery team will provide a brief courtesy call shortly before arrival. Exact arrival times cannot be guaranteed and advance calls are intended as a courtesy only. Customers must remain available during the confirmed delivery window.

Arrival and Waiting Time

Upon arrival, our delivery team can wait up to 10 minutes for access.
For in-store purchases, if access is not available within this time, the customer will be offered the option to reschedule subject to additional delivery or handling fees, or for curbside deliveries convert to a secure drop-off at a pre-approved location.
For online purchases, if no one is available to receive the delivery and verify ID within the waiting period, items will be returned and a redelivery fee will apply before a new delivery can be scheduled.

Proof of Delivery

Once delivery is completed, the customer will be asked to sign the delivery or packing slip to confirm receipt of the items and acceptance of the items in new condition at the time of delivery. The signed document serves as confirmation of delivery and item condition at handoff.

Same-Day Delivery

Same-day delivery may be available for in-store purchases within the Halifax area depending on item availability and delivery scheduling. Same-day delivery is not guaranteed, must be confirmed before checkout, and may be subject to additional fees. Call 902 406 3939 or Email Furniture Spot Support Halifax NS to confirm availability.

Important Delivery Notes

Delivery delays may occur during peak periods or due to unforeseen circumstances. Missed delivery appointments may be rescheduled for a fee. Delivery access issues including stairs, tight hallways, elevators, and parking restrictions must be disclosed in advance. Furniture Spot is not responsible for damage caused by inadequate access or customer-prepared spaces. Deliveries may be delayed or rescheduled due to severe weather or unsafe access conditions.

Customer Responsibility

Before and during delivery, customers are responsible for ensuring clear, safe, and unobstructed access to the delivery location, measuring doorways, stairwells, hallways, elevators, and tight spaces before purchase, confirming that purchased items will fit through all access points, and being available to receive delivery during the confirmed delivery window.

Fit and Access Issues

If a customer attempts to move items through tight or restricted spaces and damage occurs, the damage is the customer's responsibility and is not considered a delivery or product defect. If items do not fit into the intended space, items are not eligible for return due to fit issues. Exchanges or alternative delivery attempts may be requested where permitted and applicable fees will apply including restocking, handling, and new delivery charges. Delivery fees are based on the delivery method selected. If a second delivery is required, fees may be higher depending on the service level chosen.

Delivery Refusals and Preparation

Damage resulting from restricted access, refusal to accept delivery, improper preparation, or customer-directed handling is not considered a delivery defect and is not eligible for refund.

Final Confirmation

By completing a purchase with delivery, the customer acknowledges and agrees to the Delivery Services terms outlined above and all related store policies published at furniturespot.ca. For pickup information visit our Store Pickup Policy Halifax NS page.

Questions about your delivery? Email Furniture Spot Support Halifax NS or call 902 406 3939. A real person from our Halifax team will get back to you.